Guest Relation Officer

Job Description

Welcome and assist guests in a courteous and professional manner.
Handle guest inquiries, requests, and complaints effectively.
Ensure a positive and memorable customer experience at all times.
Coordinate with relevant departments to address guest needs and concerns.
Maintain accurate records of guest interactions and feedback.
Provide information regarding services, facilities, and promotions.
Follow company policies and service standards to ensure customer satisfaction.
Assist in administrative and front-desk-related tasks as required.