Front Desk Supervisor

Job Description

Supervise and coordinate the daily operations of the front desk and reception team.
Ensure smooth patient registration, appointment scheduling, and visitor management.
Maintain high standards of customer service by assisting patients and addressing inquiries professionally.
Monitor front office activities to ensure efficient workflow and compliance with organizational policies.
Handle patient concerns, complaints, and escalations in a timely and courteous manner.
Coordinate with medical and administrative departments for seamless patient service.
Prepare front office reports, maintain records, and ensure accurate documentation.
Train, mentor, and evaluate front desk staff to improve service quality and performance.